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Oct 15, 2019 Most of the times, Microsoft Office folks release updates that can handle this problem and other Outlook issues. Before you attempt at troubleshooting this issue, you may first want to update the latest Outlook install on your Mac running Catalina. On the Top menu of Outlook, Click on Help Check for Updates. Update to the latest software from here. Fix Outlook Freezing issue on macOS Catalina. To resolve this problem, make sure that your computer meets the Outlook 2016 system requirements, Outlook 2013 system requirements or Outlook 2010 system requirements. Note These steps are provided in a specific order based on commonality and complexity. Mac Microsoft Office frozen? What to do if such situation happens regularly? Learn how to fix Microsoft Word, Excel, and Outlook crashing on Apple computers.
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Introduction
This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:
Procedure
To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.
Step 1: Investigate possible issues caused by add-ins
If the update does not work, please refer to this article to create a new profile from Outlook Profile Manager. Microsoft 10 os for mac. And open Outlook to have a check. If the issue persists, please reproduce the issue 23times, and click the 'more info' button from the prompt when Outlook crashes. And provide the crash log files via private message. Regards, Hans. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. Search for 'keychain' in Spotlight and launch the Keychain Access app. Select the login keychain entry in the top left navigator pane, then from the File menu, choose Lock Keychain 'login'.
Step 2: Repair Office
Step 3: Run Outlook Diagnostics
Step 4: Create a new Outlook profile
Note
If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.
Step 5: Run SaRA Advanced Diagnostics before you contact Support
This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.
More information
For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.
Still need help? Go to Microsoft Community.
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you open or use Microsoft Excel, Excel stops responding, hangs, freezes, or stops working. Additionally, you may receive one of the following error messages:
Excel is not responding.
Excel has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Resolution
Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.
Method 1: Start Excel in safe mode
Safe mode lets you safely use Excel without encountering certain startup programs. You can open Excel in safe mode by pressing and holding Ctrl while you start the program or by using the '/safe' option (that is, excel.exe /safe) when you start the program from the command line. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. (However, COM add-ins are excluded.)
If your issue is resolved after you run Excel in safe mode, see the following articles in the Microsoft Knowledge Base:
291288 Description of the startup switches for Excel
280504 How to troubleshoot startup problems in Excel 2013
Microsoft word mac bullet shortcut. If your issue is not resolved after you start Excel in safe mode, go to method 2.
Method 2: Investigate possible issues with COM add-ins Many developers create add-ins for Excel. These add-ins are divided into two types
Microsoft Outlook On Mac Keeps Crashing Windows 10
The simplest way to resolve this possible cause is to run this troubleshooter.
If the troubleshooter resolves the issue, but it recurs, you'll have to determine which add-in is causing the problem. To disable COM add-ins, follow these steps:
If these steps do not resolve your issue, continue to method 3.
Method 3: Investigate Excel file details and contents
Excel files can exist on the computer for a long time. They are upgraded from version to version and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following areas can cause performance or crashing issues:
Inspect and simplify your files if possible.
If these steps do not resolve your issue, continue to method 4.
Method 4: Check whether your file is being generated by a third party
Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work correctly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application. If the features work correctly, make sure that the third party is aware of the issue.
If your issue is not resolved after you test it outside the third-party application, go to method 5.
Method 5: Perform a selective startup to determine whether a program, process, or service conflicts with Excel
When you start Windows as usual, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your device. Performing a selective startup (also known as a 'clean boot') can help you identify problems with conflicting applications. To perform a selective startup, see How to perform a clean boot in Windows.
Selective startup is used to help identify the process, service, or application that conflicts with Excel.
If your issue is not resolved after a clean boot, go to method 6.
Method 6: Check whether your antivirus software is up to date or is conflicting with Excel
Antivirus software can interfere with Excel, and cause performance issues. Frequently updating your AV software can correct the issue.
How to check whether your antivirus software is up to date
To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website. For a list of antivirus software vendors, see the following Microsoft website:
How to check whether antivirus software is conflicting with Excel
If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software by creating exceptions for Excel files.
Important
Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. We do not recommend that you try to change your antivirus settings. Use this workaround at your own risk. You may have to contact your antivirus software vendor to determine how to configure software to exclude any integration with Excel.
If updating your antivirus software or excluding it from integrating with Excel does not resolve your issue, go to method 7.Method 7: Verify or install the latest Windows and Office updates
Windows updates
You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities.To install the latest Windows updates, see Microsoft Windows FAQ.
Office updates
For more information about the latest Office updates, see Office Updates.
If your issue is not resolved after you install the latest Windows and Office updates, continue to the advanced troubleshooting in the More Information section.
More informationAdvanced troubleshooting
If the methods that were mentioned earlier did not resolve your issue, the issue might be either environmental or file-specific in nature. The following section describes how to troubleshoot additional issues that can cause Excel to stop responding.
Environmental factorsMicrosoft Outlook For Mac
Environmental factors are just as important as file contents and add-ins when you are troubleshooting problems. You can help us determine the cause of your issue by taking the following actions:
The following sections describe troubleshooting tips that might help diagnose the problem.
Where the file is stored
Several issues can arise when you save an Excel file over a network or to a web server.Moving the file locally will help determine whether there's something wrong with the file or the server where the file is saved. Save the file to your local hard drive is one of the following scenarios is true:
MemoryCrashing Tv
Excel files can grow fairly large when you add text formatting and shapes. Make sure that your system has enough RAM to run the application. For system requirements of the Microsoft Office suites, see the following Microsoft Knowledge Base article:
Printers and video driversOutlook For Mac Keeps Crashing
When Excel is started, it examines the default printer and video drivers that will display the Excel workbooks. Excel is printer-intensive. Therefore, it will run even slower when Excel files are saved in Page Break Preview view. Testing the file by using different printers such as the Microsoft XPS Document Writer printer driver or the VGA video driver will determine whether the problem is with a specific printer or video driver.
Crashing Season 2
If you still have hanging or crashing issues in Excel after you work through the resolution methods that are mentioned here, contact Microsoft Support for guided troubleshooting.
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